So you go to this store. The sales person there shows you things very patiently. In fact, he waits for you to try them out and doesn't mind if you don't like any of them. He offers some suggestions. You can see that he is concerned more about the customer than making a sale. And finally, you buy the right thing and leave the shop with a smile.

Wait! Rewind! Before you leave, you decide to do something else. No, not a tip; instead, you appreciate that sales person in front of his manager. You thank him profusely for his help. And then that person's face breaks into a huge grin. He comes forward, shakes your hand vigorously, and whispers a tearful thank you. And then you leave the shop with smiling faces around.

That vegetable vendor, that policeman, that cab driver, and so many others with whom you interact every day - just a pat on their backs and a smile may light up their day and lives. So think about it every time you go out to shop. Also, remember there is no rewind button out there. :)

Let us make a difference even if it is a small one. Happy 2017 to all you lovely people.